Privacy Policy

Scope

This policy applies to conversations and requests handled through Dr Auto Service Agent, WhatsApp, and website forms connected to maintenance, parts requests, and customer support.

Data we may collect

• Your WhatsApp number and the profile name visible to us.
• Messages, images, documents, and attachments you choose to send.
• Vehicle details such as make, model, year, and VIN when provided.
• Maintenance or parts-request details and related notes.
• Limited operational data such as message time, delivery status, and technical logs needed for service security and reliability.

How we use data

• Respond to inquiries and provide customer support.
• Understand maintenance or parts requests and route them to the appropriate team member.
• Follow up on requests and preserve conversation context.
• Record necessary information in internal business systems when required to deliver the service.
• Protect the service, prevent misuse, and comply with legal obligations.

Data sharing

We do not sell your data. Data may be processed by WhatsApp and Meta to deliver messages and may be shared, only as needed, with authorized Dr Auto staff, business systems, service providers supporting your request, or competent authorities when required by law.

Data retention

We retain data only as long as needed to serve your request, manage the customer relationship, meet accounting or legal requirements, and protect legitimate business rights. Data is deleted or anonymized when there is no longer a lawful need to retain it.

Data security

We use reasonable organizational and technical safeguards against unauthorized access, use, or alteration. No method of electronic transmission or storage can be guaranteed to be completely secure.

Your rights and choices

You may ask to access, correct, or delete your data through our official contact channels. See the Data Deletion Instructions page for the process. We may need to verify your identity before acting on a request.

Third-party services

Your use of WhatsApp and Meta is also governed by their own policies and terms. Dr Auto does not control those platforms' privacy practices outside the data received by our systems.

Updates and contact

We may update this policy when our service or legal requirements change. The latest version will appear on this page. For privacy questions, use the official channels published on the Dr Auto website.